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Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to: [email protected]

Canceling Orders

2/20/2013
Once an order is placed, most times it cannot be canceled. We do the best we can to ship orders quickly and honor cancellation requests. Sometimes the order is already packed and ready for pickup before a cancellation request is seen, therefore we do no guarantee it can be canceled. Please make sure you want the products before purchase.

Copyright and Trademark Notice

4/6/2006
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Natural Pet Warehouse., Copyright © 2014, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Credit Cards

4/6/2006
We accept the following credit cards: Visa, MasterCard,  and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Legal

4/17/2014
Under no circumstances, or under any legal or equitable theory, whether in contract, tort, strict liability or otherwise, shall Natural Pet Warehouse or its owners or employees be liable to you or to any other person for any direct or indirect losses or damages, whether special, incidental or consequential or otherwise arising out of or in connection with the use of, inability to use, or malfunction of this website. You, the user, will be solely responsible for any damage, or loss of data to your computer system or other property that results form the use of this site, including the downloading of material. Natural Pet Warehouse or its owners or employees will not be liable for any damages of any kind arising from the purchase or use of products offered for sale on this site, including but not limited to direct, indirect, incidental, punitive and consequential damages. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then the aggregate liability of the Natural Pet Warehouse or its owners or employees under such circumstances for liabilities that otherwise would have been limited shall not exceed one hundred dollars. You acknowledge that this website and products purchased are used at your sole risk. If there is ever any dispute, you agree to personal jurisdiction and venue in the local, state and federal courts of the State of Pennsylvania. You agree to use 19th Judicial District of York County Court of Common Pleas or one of the 19 Magisterial Districts of York County or Pennsylvania State Courts or the Federal of Philadelphia, Pennsylvania.

Links

4/6/2006
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Multiple Product Orders

4/6/2006
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. If we are out of stock of an item on your order, we will refund and cancel that item if it will not be in stock for an extended period of time. It it is something we can quickly re-stock, we will will contact you to see if you want wait for the out of stock items and ship the entire order together or ship partial order and send the out of stock items when they arrive.

Order Acceptance Policy

4/6/2006
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions

4/6/2006
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Natural Pet Warehouse signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Out-of-Stock Products

4/6/2006
On some occasions, an item is out of stock. If this happens, we will contact you and see if you are willing to wait, would like a refund, or possibly substitute for a similar item.

Privacy

4/6/2006
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the website. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to our website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites

4/6/2006
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

Product Advice

4/17/2014
The product recommendations, pet health care advice, and other information provided on the Site (Site Content) or over the phone are not to be construed as veterinary advice and are not meant to be a substitute for a consultation with a certified vet

Returns

4/6/2006
We will gladly accept the return of products that are in new and unused condition for 30 days from the date of purchase. Customer must pay return shipping & will not be refunded shipping costs. We are not responsible for damages of products caused by forwarding to other countries. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase, in this case we will pay for return shipping.

Shipping Policy

4/6/2006
Our shipping rates are easy to understand and don't cost an arm and a leg. At Natural Pet Warehouse, we understand that you do not want to wait for orders to ship, which is why we ship most orders the same day and all other orders within 1 - 2 business days. The only exceptions are because of weekends or holidays. Any shipping offer we provide excludes Alaska, Hawaii, PR and Virgin Islands. No products are excluded from Free Shipping...Its that easy! We add signature confirmation to high value orders over $250.

Taxes

4/6/2006
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within PA, CO, GA, IL, MD, MI, MN, NJ, NC, WA, WI. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Typographical Errors

4/6/2006
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
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